Difficult Conversations: How to Discuss What Matters Most
What are the hard conversations you need to have, but don’t – or don’t do well enough?
- Asking for a raise.
- Giving feedback to an underperforming employee.
- Reassigning responsibilities.
Whether you are entry level or senior management – you’ve had a difficult conversation.
This workshop teaches participants how to have tough conversations with less stress and more success. It is loosely based on the book Difficult Conversations: How to Discuss What Matters Most, by Stone, Patton, Heen, and Fisher.
What to Expect:
In this experiential learning, one-day course, you will learn to identify what makes conversations difficult and how to improve your chances of a productive “difficult” conversation. You will deconstruct difficult conversations into manageable portions and get practical, actionable tools to take back into the workplace or the home.
Outcomes:
Participants will leave with the ability to:
- Identify and gracefully transition through the three parts of a difficult conversation
- Map the contribution of those affected
- Skillfully separate intention from results
- Shift unproductive “who is right?” conversations to productive “moving forward” conversations
With these techniques, you will be able to navigate difficult conversations with aplomb.
Registration Details:
The workshop fee of $695 includes all materials and course instruction. We also offer a half day workshop. Contact us to discuss concessions for dedicated or group classes.
If you’ve noticed conversations are mired in the wrong places, consider engaging us to come on site and work with your team – training them to have productive conversations that get results. Contact Karen Wunderlin for a proposal at kw@wunderlin.com.
